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User Management Business System Update

Customer Challenge

D3 was called upon to update the client’s “Business User functionality and management” for their existing API web hooks, and the group functionality within the client’s existing system that was created previously by D3 Technologies as a customized project using Autodesk Fusion 360 Manage. The existing solution was created to automate user creation, security assignment, user management, and license management processes within their Quality Assurance Platform (Autodesk Fusion Lifecycle).

The client identified updates and refinements that needed to be made to their existing Business User Management System functionality. The updates included group approval board updates, group assignment, the removal of irregularities that had manifested over the initial stage of use, to further simplify workflows and reduce the geographical footprint that will be managed by the updated User Management Business System in the future. Finally, there was a need to expand access and capabilities for their suppliers within their existing workspaces.

Project Goals

The overall goal was to make the workspace more “user friendly” and to make the space more closely resemble their overall business processes. There was a need to respond with customized design to changes in and natural evolution of their User Management Business System.   There was also a need for new functionality, plus there was a requirement to update from “classic to modern” features. Finally, they needed more access and capabilities for their suppliers within the workspaces.


D3 was called upon to update the client’s “business user functionality” addressing the customer’s expressed challenges. All Services were performed remotely and were coordinated through a Client Project Coordinator who was the primary liaison with D3 Technologies. Autodesk Fusion 360 Manage was used to perform many of the required facets of the design and implementation aspects of the project, while specific professional services by D3 Technologies were used to execute and tie together the Autodesk Fusion 360 Manage project features and the related implementation thereby producing the finished project solution.  

Business Outcome

The customer, through engagement with D3 Technologies professional services, was able to realize a comprehensive solution that addresses and satisfies their desired functionality goals and mitigated non-value-added time associated with existing workflows through targeted refinement of those features. Updates were made to License Groups functionality to properly capture license changes and create a built-in license request email for “maxed-out” licensed groups. As well, updates to their Business User functionality for “group approval board updates” and group assignment to remove current bugs and simplify workflow were successfully achieved. From an end-user perspective, the workflow has been reduced to a single workflow state or action, meaning they only must select the workflow once in contrast to before when they had to access it twice. Technically there are only 4 workflow states now, but the win for the client company and their user community is the move to only having 1 action (workflow State) required by the end-user while all other workflow states are automated.


D3 Technologies administered all requested changes to the client company’s existing User Management Business System functionality and followed up with related training for both their administration team and general user community. As both their intended use and business initiatives continue to evolve in the future, D3 Technologies will engage with the customer for implementation of future changes, refinements, and new features. As is often the case, long-term projects are phased implementations, which is the situation in this scenario. The client company and D3 Technologies are now discussing and mapping the next phase of development to begin soon.

Client Testimonial

“Without D3 Technologies’ creativity and hard work to make the User Management Workspace a reality, we would have had to employ a dedicated resource to manage the 800+ users that access the system.  The team at D3 are very professional and great to work with.” 

                                                             -- Lead Quality & Reliability Engineer, CQE

Project Summary

Delivery Date


Project Duration

150 days

Autodesk Solutions

  • Fusion 360 Manage

Services Provided

  • Assessment of Needs
  • Implementation
  • Strategy & Planning
  • Workflow Optimization
  • Software Development & Customization
  • Installation
  • Configuration & Deployment
  • System Integration
  • Updates & Upgrades

Customer Industry

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