Rapid Growth Changes Training Needs

Customer Challenge

GAI Consultants’ vision is to strategically grow their business, nationally and internationally, in partnership and trust with their clients and staff. To achieve this vision, they opened offices and acquired companies in growing markets, leading to rapid growth throughout the United States. This meant potentially overlapping methods of working, processes, and levels of CAD familiarity.

Project Goals

With this growth came new challenges; GAI needed to: 1. Increase its staff’s proficiency in Autodesk software 2. Rethink its onboarding and ongoing learning strategy to accommodate a workforce in multiple locations 3. Increase its Autodesk software users’ access to support

Solution

To help them in their development, IMAGINiT offered our technical support with on-demand education options, called ProductivityNOW. “In past years, we purchased blocks of support hours from IMAGINiT, and we have been pleased with their support team’s knowledge and responsiveness. When discussing our training needs, we learned that we could get unlimited support hours plus all the online training we needed with ProductivityNOW.” - Timothy Martin, CAD / Technology Manager, GAI Consultants

Business Outcome

GAI Consultants are satisfied with the solution we have brought them: “With ProductivityNOW, all of our Autodesk software users, regardless of location or level of experience, have 24/7 access to comprehensive training videos, specific workflow demonstrations, details of software upgrades, and more, as well as access to an expert support team via email, phone and chat.” Timothy Martin, CAD / Technology Manager, GAI Consultants

Conclusion

"Our employees are empowered to get the training they need when and how they need it. This energizes them and motivates them to focus on collaborating more across disciplines and developing innovative ideas to address our clients’ challenges.” - Timothy Martin, CAD / Technology Manager, GAI Consultants

Project Summary

Delivery Date

2019-06-30

Project Duration

365 days

Autodesk Solutions

Services Provided

Customer Industry

Architecture, Engineering & Construction

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