Providing Solutions to Grow a Long-Standing Partnership
Butler Design Group (BDG) is an architectural firm in Phoenix, AZ dedicated to creating design solutions for their client’s functional, aesthetic and budgetary needs. Through partnership with ATG, BDG realized the value of working with a reseller and utilized ATG for support, training and software licensing. BDG needed ATG to develop custom training, resolve licensing issues and provided support to ultimately grow the long-standing partnership.
The main goals of this project were: 1. Develop a flexible and cost-effective custom training program 2. Resolve licensing concerns to ensure compliance with Autodesk 3. Receive support on software crashing issues
“We put together custom training with ATG and got our whole team involved. ATG presented a compelling proposal that offered the most flexibility to cater to our specific needs,” said Ken Miller, Architect. ATG took a licensing concern very seriously and setup a phone call to resolve the matter with Autodesk in less than 24 hours. Software crashes were another issue BDG faced. With ATG’s support, these issues were resolved quickly and effectively.
“The support team at ATG quickly gathers the resources and the right people to work through technological roadblocks. Angela’s [on the ATG support team] demeanor and analytical approach are the best I’ve encountered in a technical service capacity,” said Ken Miller. “In recent years, ATG has gone from software licensing middle-man to valued technological partner.”
“From a business perspective, BDG’s most critical need is responsiveness. If I call and leave a message, I get a call back almost immediately with a plan of action for how ATG is going to tackle what needs to be done. This experience has proven that using ATG as a reseller is very valuable to our group.” said Ken Miller.