Providing Solutions to Grow a Long-Standing Partnership

Customer Challenge

Butler Design Group (BDG) is an architectural firm in Phoenix, AZ dedicated to creating design solutions for their client’s functional, aesthetic and budgetary needs. Through partnership with ATG, BDG realized the value of working with a reseller and utilized ATG for support, training and software licensing. BDG needed ATG to develop custom training, resolve licensing issues and provided support to ultimately grow the long-standing partnership.

Project Goals

The main goals of this project were: 1. Develop a flexible and cost-effective custom training program 2. Resolve licensing concerns to ensure compliance with Autodesk 3. Receive support on software crashing issues

Solution

“We put together custom training with ATG and got our whole team involved. ATG presented a compelling proposal that offered the most flexibility to cater to our specific needs,” said Ken Miller, Architect. ATG took a licensing concern very seriously and setup a phone call to resolve the matter with Autodesk in less than 24 hours. Software crashes were another issue BDG faced. With ATG’s support, these issues were resolved quickly and effectively.

Business Outcome

“The support team at ATG quickly gathers the resources and the right people to work through technological roadblocks. Angela’s [on the ATG support team] demeanor and analytical approach are the best I’ve encountered in a technical service capacity,” said Ken Miller. “In recent years, ATG has gone from software licensing middle-man to valued technological partner.”

Conclusion

“From a business perspective, BDG’s most critical need is responsiveness. If I call and leave a message, I get a call back almost immediately with a plan of action for how ATG is going to tackle what needs to be done. This experience has proven that using ATG as a reseller is very valuable to our group.” said Ken Miller.

Project Summary

Delivery Date

2020-09-24

Project Duration

30 days

Autodesk Solutions

Revit

Services Provided

Customer Industry

Architecture

Return to Partner Profile

Need help or have feedback?

Email us

For help with your Autodesk products, please contactCustomer Support.

By accessing and using Partner Finder, you acknowledge and agree to the following Additional Terms as referenced in the Website Terms of Use: (i) Partner Finder may be modified, updated, interrupted, limited, suspended, or discontinued at any time without notice or liability; (ii) any query or request for information regarding a specific provider or provider services may be forwarded to that provider, however Autodesk in its discretion may retain a record to conduct business analytics to improve Partner Finder and other Autodesk products and services; (iii) Autodesk has no obligation to enforce any terms on your behalf against another user; and (iv) any feedback you provide in connection with a provider, including ratings or reviews, is a non-confidential “Submission” as defined in the Website Terms of Use. You are advised to conduct your own independent analysis and assessment of any information provided by or though Partner Finder, including whether a selected provider is appropriate for your particular circumstances. Without limiting the Website Terms of Use, Autodesk does not warrant, endorse, guarantee, or assume responsibility for any service advertised or offered by a provider through Partner Finder or any hyperlinked website or service. Autodesk is not liable for the content of this site, or for the consequences of any actions you may take based on information provided by, or through, this site. You release Autodesk and its affiliates and subsidiaries from all liability arising from your use of Partner Finder, including any hyperlinked website, service, or content.

Account

Sign out