Icon/Nav/Back ArrowBack to Profile

This page has been translated for your convenience using a machine translation service. Reasonable efforts have been made to provide an accurate translation; however, no automated translation is perfect nor is it intended to replace human translators. As a result, this translation may contain errors and inaccuracies. Autodesk provides no warranties, either express or implied, about the accuracy, reliability, or completeness of the machine translation and disclaims all liability for any losses or damages caused by, or resulting from your reliance on, this translation. The English version of this website is the official version.


Providing Reliable and Proactive Account Management

Customer Challenge

Founded in 1984, JK Architecture Engineering (JKAE) is a leading-edge architectural design firm offering expertise and sophistication within an intimate design studio atmosphere. When Charlie Swanton, ATG Account Executive, reached out to Anda Grenfell, Director of Business Services at JKAE, they were currently working with a different Autodesk reseller. “We were experiencing some unreliability with our reseller at the time. Their customer support and response times were very slow,” said Anda.

Project Goals

“ATG has been very proactive with our account management. We have over 30 licenses and, when we first started working with ATG, our license renewals were all due at different times. This made tracking them a daunting endeavor,” said Anda. JKAE’s primary goal was to change renewals to occur at the same time each year.


“I tasked Charlie with prorating and changing our renewals so they could occur at the same time each year, allowing us to track our expenditures for that time of year and allocate the appropriate IT needs for any upgrades,” said Anda.

Business Outcome

“Charlie and the ATG Customer Success team were able to identify a solution that met our needs. I was more than pleased with the service and support I received” confessed Anda.


“Customer service is everything to me”, concluded Anda. “I would absolutely refer ATG to another AEC firm. It speaks volumes when someone is willing to take time out of their day to reach out and assess what our needs are at the moment. Far too often, someone will sell you something and you will never hear from them again. This has never been the case with ATG”.

Project Summary

Delivery Date


Project Duration

30 days

Autodesk Solutions

    Services Provided

      Customer Industry

      • Architecture, Engineering & Construction
      Return to Partner Profile