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Partnering for Construction & Manufacturing Digital Solutions

Success Story

Administrator Service for Autodesk Products

Administrator Service for Autodesk Products

Customer challenge

In many organizations, including WSP Finland, designers waste time solving software-related problems. Being the main user or internal support person demands significant valuable time from a busy expert and reduces the opportunity for work to be billed.

Project goals

WSP Finland identified the following priority project goals: 1) Development and delivery of a solution that does not tie up their time significantly. 2) Spend more time on customer work, and less time solving software-related issues.

Solution

The Administrator Service from Arkance Systems for Autodesk Solutions (including Autodesk Civil 3D) unifies practices and frees up infrastructure designers to do what they do best: high-quality and efficient design. The fixed monthly price of the service makes operations more predictable, and there will be no surprises. Thanks to a wide range of influencers, Administrator Services are not provided by just one person.

Business outcome

"We have been satisfied with the service. The best designers we often have are also the best users of the software, and a multidisciplinary team of them is involved in defining the tasks of the administrator service. It is important that they are involved in influencing." - WSP Finland

Conclusion

In addition to saving time, Olli Sorvari sees Arkance Systems expertise in CAD design as "an important benefit as part of data model design; with the service, we get an external view of what is the best way to do and develop CAD activities."

Project summary

    Duration & delivery

  • 10
  • 2019-09-16

    Autodesk solutions

  • AutoCAD
  • AutoCAD Map 3D
  • Civil 3D

    Services provided

  • Technical Support
  • User Workshops & Community
  • Software Asset Management & Usage

    Customer industry

  • Civil Engineering
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